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How to Write a Cover Letter for Customer Service
While applying for a Customer Service Representative position, it is important for aspiring customer service reps to write a professional cover letter for any hiring manager to understand why they are...
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Product Customization: Benefits, Examples, & Tips
Imagine opening your Netflix account and seeing four independent Turkish television shows, an advertisement for a German horror movie, and three movies you’ve already seen, but didn’t really like. Not...
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Digital Transformation & Customer Experience: What’s the Connection?
The ways in which most businesses now operate and interact with customers is drastically different from what they were a few years ago. For example, customers can research their options, learn about...
View ArticleHow to Identify and Address The 5 Most Common Customer Problems
One of the main roles of a customer support team is to identify customer needs and find solutions to customer problems. Dissatisfied customers will bring their issues to your attention by sharing...
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What is B2B Customer Service and How to Improve it With Examples and Tips
It’s common knowledge that the sales and marketing strategies to win over B2B clients are very different from those that are used to attract B2C customers. We use different channels, expect different...
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How to Prioritize Customer Needs
When a customer reaches out to your company with a question or problem, they expect immediate attention and prompt responses. In an ideal world, you’d be able to respond to each of them immediately....
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10 Best Customer Onboarding Strategies for SaaS Businesses
It shouldn’t come as a big surprise that a positive customer onboarding experience ensures that your customers feel like they made the right choice by picking your product or service from the first...
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5 Steps To Building a Knowledge Base that Eases Customer Support
A knowledge base is the perfect solution to avoid repetitive customer queries that reach your help desk, deflecting an overwhelming amount of support tickets for your customer service team. By building...
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7 Biggest Digital Transformation Challenges of 2022
In an era ruled by superior customer experiences and businesses converging towards being more customer-focused, digital transformation is a priority for all top business leaders. But not all digital...
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How To Deal With Difficult Customers
If you’re in a customer-facing role, you’re more likely to interact with difficult customers who may be angry, demanding, aggressive, and sometimes even abusive. Learning how to deal with difficult...
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7 Best Practices for Help Desk Reporting
There’s a ton of data that is created with every support request serviced in your help desk. Every ticket comes with its set of vital time-based metrics, ticket tags, and customer ratings. When you...
View Article7 Proven Strategies to Improve Customer Service in BPOs
Customer service business process outsourcers (BPOs or “outsourcers”) have similar goals and challenges to in-house operations—and some additional ones of their own. They’ve got to keep several plates...
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How to Build a Customer Experience Strategy: 5 Best Practices + Examples
There are many moving parts in play when trying to explain, let alone execute, an exceptional customer experience. It truly takes a village and a good customer experience strategy to get things done...
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Customer service process: Build an evergreen support workflow
Every growing customer support team needs a standardized customer service process. Without proper guidelines in place, your agents would be left in the dark, not knowing how to approach an issue,...
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The Ultimate Guide to Net Promoter Score
Measuring your Net Promoter Score (NPS) is the most effective way to gauge customer satisfaction. NPS dates back to 2003, when Fred Reichheld, a partner at Bain & Company, introduced a novel way of...
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